Frequently asked questions

Questions, answered.

Everything about custom shirts, ordering, shipping and DTF transfers. Can't find it? Just ask.

Custom shirts

Do I have to pay before I see my shirt?

No. Message us your idea and we'll send a free mockup with your price first. You only pay once you approve it. If you order online, we still send a mockup to approve before we print.

Is there a minimum order?

No minimums. Order 1 shirt or 100.

Can you design it for me?

Yes. Tell us your idea, like names, dates, team colors or a photo, and we'll create the design and send you a mockup.

How much does a custom shirt cost?

Adult custom tees start at $14.99, crewneck sweatshirts at $24.99 and hoodies at $29.99, each with a full-color front print. Youth and toddler tees are also $14.99, crewnecks $19.99 and hoodies $24.99. Premium and Performance styles cost a little more. Back and sleeve prints are available. Ask us for a price.

Do you offer group pricing?

Yes. Ordering for a team, family reunion, church or business? Tell us roughly how many and we'll quote a group price with your mockup.

What sizes and colors do you have?

Custom tees, hoodies and crewnecks come in adult S to 4XL, youth sizes from XS, and toddler 2T to 5/6T. Choose Classic, Premium or Performance (tees and hoodies), with 8 to 25 colors depending on the style. Don't see your color? Message us and we'll find it. Many ready-made designs also come in youth sizes and up to adult 3XL.

Ordering

What files can I send?

Vector files are best (.AI, .PDF, .EPS). Images should be at least 300 DPI. .PNG and .JPG work too. A phone photo of a sketch is fine for a custom design idea.

How do I place an order?

Pick your shirt and upload your design on the custom shirt page, or message us on Facebook or Instagram and we'll walk you through it.

Shipping

How fast can I get my order?

Ready-made shirts and DTF transfers ship within 1–3 business days. Custom orders depend on the size of the order and the design. Tell us your date and we'll confirm before you pay.

How does shipping work?

Tracking is emailed to you, and every shipment includes a $100 insurance policy. For lost or damaged packages, please contact the carrier.

Where are you located?

We're based in Niles, Illinois, and serve Niles, Skokie, Park Ridge, Morton Grove, Des Plaines, Glenview, Lincolnwood and Chicago. We ship nationwide.

Can I pick up my order locally?

Yes. If you're in the Niles area, choose "Local pickup – Niles, IL area" at checkout. It's free, and we'll text you to set up a pickup time and place.

DTF transfers

What is a DTF transfer?

Direct to Film printing puts a full-color design on film. You press it onto fabric with heat, then peel the film away.

What do I need to press it?

A heat press or a household iron. Transfers press in about 7–12 seconds and are an easy hot peel.

What fabrics do they work on?

Cotton, polyester, blends and linen.

How long do transfers last?

They're built to withstand 50+ washes, with stretch tests showing no cracking under normal wear.

What sizes are available?

Ready-to-press designs come in sizes from 3" to 12". Gang sheets are 12" wide and from 10" to 200" long.

Returns

What is your refund policy?

All sales are final. Files print exactly as submitted, so please check yours carefully. If something is wrong with your order, contact us right away and we'll help.

Still have a question? Message us and we'll get back to you, usually with a free mockup.
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